March 2017 - New Telephone System
We have recently had a new telephone system installed , so you may notice a few changes when you call. Please be aware that our call queue accepts a maximum of 10 patients waiting at any one time, so during very busy periods when the queue is full, you may get an engaged tone or a message asking you to call back later. Please be assured that we always try and have as many phones being answered as possible during these busy times and we will answer your call as soon as possible.
If you are calling regarding a test result, or for a routine appointment, then it is best to call after 11am when lines are less busy.
The website provides many online facilities, including appointment booking and prescription ordering. It also contains a vast range of health information and resources, along with practical information on visiting the surgery. We hope you find it useful and informative.
About our practice
Our Doctors are committed to providing high quality NHS medical care for individuals and families in a friendly and caring environment.
You may choose to see any of the doctors, but we believe we can provide the best care if you keep to the same one. We work closely together as a team and are confident that you will receive equally caring attention from any of us when your usual doctor is not available. All doctors provide a full range of medical services, including maternity medical services, minor surgery, contraceptive services and child health surveillance.
Please see our 'Patient Participation Group' (PPG) page for links to the quarterly newsletters produced by the PPG!
Online Access to Medical Records
If you wish, you can now use the internet (via SystmOnline) to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at a summary of your medical record online. From 31st March 2016, you can also request access to your Detailed Coded Record*. You can also still use the telephone or call in to the surgery for any of these services as well. It's your choice.
Being able to see your summary care record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment while abroad. If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.
To use SystmOnline you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you. Please use the link at the bottom of the page once you have your details
For further information on how to register for these services, please speak to our reception team who will be happy to guide you through the process.
- You will be required to provide 2 forms of identification to enable this service (one of which needs to be photo ID) and will need to complete a registration form. Parents/carers requesting proxy access to their child's records will also need to provide proof of their relationship to the child.
- Proxy Access for a parent/carer to a child's online account automatically ceases on the child's 11th Birthday. You will then need to re-apply for proxy access with the child's consent or the child can apply in their own right if deemed gillick competent by a Clinician (this may need to be done in an appointment). This will be reviewed on a yearly basis. Once the child is 16 years of age they must apply in their own right.
*Access to Detailed Coded Records
It is a contractual requirement for practices to enable patients to have online access to a more detailed version of their medical record (rather than the ‘summary care record' version currently available online) by the 31st March 2016. Safeguards have been negotiated in implementing expanded records access. There are circumstances where a GP may believe it is not in the best interests of the patient to share all information in the record**, for example where it could cause harm to their physical or mental health. GP medical records software will be configured to offer all coded data by default, but GPs will be provided with the tools to withhold coded information where they judge it to be in the patient's interests or where there is reference to a third party.
**Before access to your Detailed Coded Record is granted, your medical records will be fully checked by a clinician. It may therefore take up to 40 days from submitting your application for this access to be granted. If access is denied for one of the above reasons, we will inform you in writing and invite you in for further discussion if necessary.
Click on the link below to log in to SystmOnline.