When calling the practice please be aware that at certain times during the day we we experience very high call volumes, so if your call is about a non-urgent problem then please avoid calling during the following times:

8.15am - 11.00am

&

2.00pm - 4.00pm

We are also aware of an intermittent problem with our phone lines which is being investigated by our telephone providers. Should you find that you are stuck at the same number in the queue for a long time, or your call is not answered after 15 minutes, then please hang up and dial again.

Alternatively, for medical queries that need to be assessed on the day on the day you can complete the online form via the link below:

https://florey.accurx.com/p/D81066

For general enquiries please email: cpicb.generalqemp@nhs.net

We do apologise for any inconvenience caused.

Please do remember to be kind to our staff.

If you have an urgent medical problem outside of our opening hours then please call 111 or click the following link https://111.nhs.uk/.

For minor illnesses please speak to your local Pharmacist who can advise on treatments and medications. 

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and return to the practice via email to cpicb.generalqemp@nhs.net or drop in to reception. This will then be passed to the Practice Manager will deal with your concerns appropriately. 

QEMP COMPLAINT LEAFLET FOR PATIENTS.doc

COMPLAINT FORM.rtf